Terms and Conditions


NATURE OF LETTING:- Our accommodation is made available for short-term holiday letting or temporary stay and not to provide permanent living accommodation.  Willowbank Lodges retain at all times the right to terminate a letting and without notice.

RESERVATIONS:-  Provisional bookings can be made by telephone: (01672 562110 or 07778 205763) or email:  nickywood@willowbanklodges.com  and this will be held for five days pending receipt of a completed booking form and deposit. A booking form can be downloaded either from the website or sent by request if you prefer.

DEPOSITS:-  A deposit of one third of the value of the holiday is required if the booking is made more than 4 weeks prior to the date of the letting and this is to be sent with the booking form in order to confirm a reservation.  Reservations are not binding upon the owners until the deposit is received in cleared funds.  Full payment is required if the booking is made less than 4 weeks prior to the start of the holiday.

BALANCE OF RENT:-  The balance of the rent payable is due 4 weeks before the start of the holiday.  If we do not receive the balance by the due date we reserve the right to re-let the reserved accommodation.  Non- payment of the balance of the rental is treated as cancellation, see below. Please note that in addition to the balance rental monies due, a sum of £150 for breakages or damage will be added for lets of one week or more, or £100 if less than a week, to be refunded by return if no deductions have been made. Please see below.

CANCELLATIONS:-  If you have to cancel your holiday for whatever reason please notify us in writing or by e-mail and if the accommodation is re-let then we will refund you the balance of the monies paid . If the property is not re-let any outstanding balance of the full rent payable will become due. Please note that your deposit is not refundable under any circumstances and we would recommend that you take out cancellation insurance to cover this cost.

PRICES:-  The price of the accommodation includes the following:  electricity, heating, hot water, bed linen, duvets and towels. WiFi Broadband is to be installed next year at no extra cost. The cabins are designed to accommodate 2 guests (River Birch and Heron’s Nest) or 4 guests (Bullrush, Dragonfly and Kingfisher).  At our discretion, a fifth guest can be accommodated on a Z bed or similar to be placed in the second bedroom and a one off charge of £30 will be made for children/families or £25 per night for group bookings of couples or individuals .  Please enquire before booking.

PETS:-  We will allow the guests to bring well behaved pets to three of the cabins, but only by prior arrangement and at an additional cost of £2 per pet per day (reduced from £20 per pet per week). Please notify us when returning the booking form if you wish to bring a pet with you. You will be responsible for any damage caused by your pets and you will kindly not allow your pets on the furniture or in the bedrooms. Both a large and a small dog crate is available for hire if required.

ARRIVAL AND DEPARTURE:-  Unless otherwise agreed in writing, lettings commence at 4.00pm on the first day of the let, ending at 10.00am on the day of departure, allowing time for cleaning of the property between visitors. Weekly lettings normally commence on a Friday afternoon and finish on the Friday morning.  Out of season long weekend breaks commence on a Friday afternoon and finish on Monday morning, short weekends ending on Sunday midday (providing no other guests are arriving that afternoon) and mid-week breaks start on Monday afternoon and finish on Friday morning.

DAMAGES AND BREAKAGES:-  A refundable damages deposit is required with your balance payment in the sum of £100 for a stay of a week or less and £150 for a two week stay.  Longer bookings will be by agreement. You are liable for any breakages or damages which you cause to the accommodation,  its contents and to the surrounding property. Please report any incidents as they occur so we can deal with them immediately.  We do not normally charge for minor breakages but would expect you to cover the cost of any repairs or replacement items of a more significant nature, such cost would be deducted from the deposit held for this purpose and the balance returned to you within 5 working days of departure unless awaiting quotations or prices.  Any damages costing in excess of the deposit will be invoiced and sent to you for payment.

NON-AVAILABILITY OF ACCOMMODATION:-   If for reasons beyond our control the property becomes  unavailable on the date booked, we would attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday and you would have no further claim against us for the cancelled holiday.

BEHAVIOUR:-   Your log cabin is available for those people listed on the booking form only plus any pets which have been granted permission. We reserve the right to refuse entry to the entire party if this condition is not observed. 

All guests must endeavour to keep the noise at a level which will not disturb other people, especially between 22.00 and 08.00.  The playing of loud music,  excessively loud televisions  or loud and offensive behaviour is prohibited at all times and the owners or their manager reserve the right to terminate the letting without notice if the guests cause a disturbance or nuisance to the other guests, owners or manager of the site.

There is a NO SMOKING policy within the log cabins and anyone doing so will forfeit their deposit.  Smoking is permitted on the verandas however but please refrain from dropping ash on the decking as this is a serious fire hazard.

There is a set speed limit of 10mph on the property.

Swimming or any form of water sports in the lake or stream is strictly forbidden.

CHILDREN:-   Whilst we welcome older children to our log cabins, we must point out that the cabins are positioned very close to the stream and the lake;  furthermore, there is a small river bordering the site. Children are brought at their parents’ risk and young children must be supervised at all times. 

LIABILITY:-   We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

ACCEPTANCE:-  The person signing the booking form must be a member of the party intending to occupy, be over eighteen years old and certifies that he or she is authorised to agree to the booking conditions on behalf of all persons included on the booking form, including those substituted or added at a later date.